Refund Policy

The Aesthetic Press creates custom and personalized products made specifically for each customer. This policy explains when a return, replacement or refund may be available. CUSTOM AND PERSONALIZED PRODUCTS Custom and personalized items are generally final sale once production has begun, and are not eligible for return simply because of a change of mind. This includes personalized shirts, custom hoodies, custom pullovers, custom tote bags, custom cups and tumblers, personalized products, custom labels and stickers, custom bulk orders, and anything created using customer-specific artwork or personalization. CANCELLATIONS If you need to cancel or change an order, contact us as soon as possible. Whether a cancellation is possible depends on how far your order has progressed. Once custom materials have been purchased, artwork has been finalized or approved, or production has begun, cancellation may no longer be available. IF WE MAKE AN ERROR If The Aesthetic Press makes an error - such as the wrong design, wrong personalization, wrong product, wrong quantity or a significant production error - we will review the issue and determine an appropriate resolution. That may include a replacement, a correction or a refund where appropriate. DAMAGED OR DEFECTIVE ITEMS Please contact us promptly if your item arrives damaged or has a production defect. So we can review it quickly, include your order number, a description of the issue and photos when applicable. We will review the situation and let you know the next steps. CUSTOMER-APPROVED DETAILS We are not responsible for errors that were approved by the customer, including spelling, names, dates, colors or design details that appeared correctly on the approved proof. SIZING Customers are responsible for choosing the correct size. Customized apparel generally cannot be returned because a different size is wanted after production. HOW REQUESTS ARE HANDLED Every request is reviewed individually. Submitting a request does not automatically mean it will be approved, and we will always explain our decision. CONTACT To start a request, contact us with your order number and a description of the issue.